Frequently Asked Questions


Once you’ve placed an order you’ll get a confirmation email on the same day to let you know we’ve successfully received your order.

We’ll then get your order processed at our warehouse. Once we’ve picked and packed the item(s) we’ll ping you another email to let you know the date it was dispatched.

If you’ve selected Royal Mail recorded delivery during checkout, we’ll also send you a tracking number so you can check the status of your order directly via the Royal Mail website.

If you’ve not received an order confirmation within 24 hours of placing your order, please drop us a message here along with your order reference number if you have one. We’ll then look into this for you and get back to you as soon as possible.
Once an order has been placed we usually can’t make any amendments to this, this is because orders are often processed immediately. But if you’d still like to try please contact us as soon as possible on 0121 285 5858
Not all items are available for international delivery, this is because there are certain items which Royal Mail cannot carry in international post. If we’re unable to deliver an item to your country this information will be displayed on the product page. You’ll also find you won’t be able to complete the checkout with the item(s) in your basket.
We’ve chosen Paypal as our payment method. Paypal offers the flexibility to pay using your credit or debit card.
We are currently not VAT registered so we’re not charging you VAT on any items.
Once you’ve added all your items to basket and are on the checkout page you’ll have the option to add your discount code. Once you’ve applied your discount your total cost will be updated to reflect your new discounted price.
Delivery charges will vary depending on where your order will be delivered as well as the delivery method you select. See below for a breakdown on UK and International delivery charges.
Delivery MethodWeight/ValueUnited KingdomInternational
Delivery Charges Estimated Delivery Time Delivery Charges Estimated Delivery Time
Royal Mail Standard Delivery
(Small items)
  • Up to 500g
£1.99 3-5 Working Days

Europe: £9.99

Worldwide: £12.99

Up to 31 Days
  • Up to 2kg
£2.99 3-5 Working Days

Europe: £17.99

Worldwide: £24.99

Up to 31 Days

Royal Mail Recorded Delivery/

Other Courier


  • Up to £29.99
£6.99 2-3 Working Days Request Quotation

Up to 31 Days

Free Standard Delivery Based on Minimum Spend
(UK Mainland Only)
FREE 3-5 Working Days - -
Working days excludes weekends, bank holidays and public holidays. There may be other delays out of our control such weather or delays in the postal system during busy periods such as Christmas.

If you’re looking to return an order, you must get in touch with us prior to sending the item(s) back to us. We'll then provide you with a returns reference number so once we can track your order and refund you accordingly once received.

Due to hygiene purposes we are not able to accept returns on perishable and consumable products, i.e. edible and/or food items.

Due to hygiene purposes we are not able to accept returns on perishable and consumable products, i.e. edible and/or food items.

If you would like to return an item, please click here (you will need to log in).

With all orders that are returned at your local post office please ask for proof of postage as we may ask for a copy of this in the event of your parcel getting lost in post.

Once we’ve received the item(s) back at our warehouse we will process a refund for you. Please allow up to 10 working days for your refund to show in your account.

Yes, we will process an exchange once we’ve received the unwanted item(s) back at our warehouse. You will need to complete a returns form here and select the exchange option.

Please note, with all orders that are returned at your local post office please ask for proof of postage as we may ask for a copy of this in the event of your parcel getting lost in post.

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